Legal
ServiSeek Privacy Policy
1. About this Privacy Policy
ServiSeek Ltd ("ServiSeek", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you use:
the ServiSeek mobile applications;
the ServiSeek web application;
the ServiSeek website;
the ServiSeek business directory;
ServiSeek Buyer Protection and payment services;
ServiSeek support and dispute services; and
other services operated by ServiSeek
(together, the "Platform").
ServiSeek operates an online marketplace connecting people and organisations seeking services ("Customers") with independent individuals and businesses offering services ("Service Providers").
This Privacy Policy applies whether you use ServiSeek as a Customer, Service Provider or both.
This Privacy Policy is a privacy notice, not a request for blanket consent to use your information. Where consent is legally required for a particular activity, we will request it separately where appropriate.
We process personal information in accordance with applicable data-protection law, including the UK GDPR and Data Protection Act 2018, as amended from time to time.
2. Who is responsible for your information?
The data controller is:
ServiSeek Ltd
2 Bluebell Crescent
Wimborne
Dorset BH21 4FA
United Kingdom
Company Registration Number: 16574022
Email:
support@serviseek.com
ServiSeek does not currently have a formally appointed Data Protection Officer.
Privacy enquiries and requests to exercise data-protection rights should be sent to the contact details above.
3. Information we collect
The information we collect depends on how you use ServiSeek.
3.1 Account and identity information
When you create or use an account, we may collect:
name;
email address;
telephone number;
profile photograph;
account type or role;
account identifiers;
authentication information;
account status;
registration date;
verification status;
communication preferences; and
records showing your acceptance of Terms, Privacy Policies or other legal agreements, including the version accepted and date or time of acceptance.
Passwords and authentication credentials are managed through secure authentication systems. ServiSeek does not need to view your password in plain text.
4. Third-party sign-in
ServiSeek may allow you to create or access your account using services including:
Google Sign-In; and
Sign in with Apple.
Where you use one of these services, we may receive information made available by that provider, such as:
name;
email address;
profile information;
authentication identifier; and
account-verification information.
The information we receive depends on the provider and the permissions associated with your account.
Google and Apple also process information independently under their own privacy arrangements.
5. Customer information
When using ServiSeek as a Customer, we may collect information including:
service requests;
descriptions of work required;
selected service categories;
photographs or files uploaded to requests;
preferred dates and times;
service location;
postcode;
address where a service is to be provided;
geographic coordinates associated with a location;
whether a service is required at your location, at a provider location or remotely;
Service Provider responses;
quotations you receive;
Services Providers you save or previously use;
Bookings;
reviews;
payment information;
support requests; and
dispute information.
Customers should avoid including unnecessary confidential, financial, medical or otherwise sensitive information in service-request descriptions, photographs or messages.
6. Service Provider and business information
If you register or operate as a Service Provider, we may collect information including:
your personal name;
business or trading name;
business description;
business type;
contact information;
business photographs;
logo or profile image;
services offered;
service categories;
pricing information;
working methods;
availability;
service area;
operating location;
work radius;
business address;
website or other business information;
qualifications or certifications where supplied;
insurance information where supplied;
reviews and ratings;
quotations and responses;
Bookings;
transaction history;
Stripe connected-account status; and
information required for verification, payment or legal compliance.
Where requested for verification, tax, regulatory or account-management purposes, we may also collect private information which is not intended for public display.
This may include information such as:
home address;
date of birth;
legal name;
company registration information;
National Insurance number;
tax identification information;
VAT information; and
other information required by law.
Private personal or home-address information supplied for verification, tax or account purposes is not intended to be displayed publicly unless you separately choose or instruct us to use that information as a public business location.
7. Service requests and public marketplace information
Some information submitted to ServiSeek may be visible to other users.
For example, a service request may display information including:
service category;
description of work;
photographs;
approximate area or location;
requested date or timing; and
other information relevant to the job.
Customers should therefore consider carefully what they include in request descriptions and photographs.
ServiSeek may also make certain service-request information publicly available through ServiSeek websites in order to:
help suitable Service Providers discover work;
promote the ServiSeek marketplace;
enable users to find relevant services;
allow search engines to discover relevant ServiSeek pages; and
attract Service Providers who may be able to fulfil a request.
Where information is displayed publicly, ServiSeek will seek to avoid publicly displaying information that is unnecessarily precise or private, such as a Customer's private contact details or exact residential address.
Public pages may be indexed, cached or otherwise processed by:
search engines;
internet archives;
search services;
artificial-intelligence search or discovery services; and
other third-party internet services.
Once information has been indexed or cached by a third party, ServiSeek may not be able to immediately remove every copy from that third party's systems even after the original ServiSeek page has been removed.
8. Service Provider public profiles and business directory
Service Provider information may be displayed publicly through:
the ServiSeek website;
the ServiSeek mobile application;
the ServiSeek web application;
public Service Provider profile pages;
the ServiSeek business directory; and
search and browsing features.
Public profile information may include:
business name;
profile image or logo;
business description;
service categories;
areas served;
approximate or public business location;
photographs;
ratings and reviews;
availability or service information; and
other information selected or provided for business-profile use.
Public profile pages may be indexed by search engines and other internet discovery services.
Service Providers should not include information on their public profiles that they do not want made publicly available.
9. Location information
ServiSeek uses location information to operate marketplace and matching functionality.
We may obtain location information from:
an address or postcode you enter;
a location selected manually;
coordinates derived from an address;
your device location, where you allow location access;
a Service Provider's operating location; and
a Service Provider's selected service radius.
Location information may be used to:
identify nearby requests or Service Providers;
calculate whether a Service Provider serves a particular area;
display relevant marketplace results;
support Booking logistics;
prevent fraud or misuse; and
improve location-based features.
Where your device operating system requires permission before sharing device location, you can control that permission through your device settings.
Disabling location access may limit some ServiSeek functionality.
10. Messages and communications between users
ServiSeek provides messaging between Customers and Service Providers.
We may store and process messages and message-related information including:
message content;
attachments;
sender and recipient;
timestamps;
read/unread status;
Booking or request associated with the conversation; and
reports relating to messages.
We process messages to:
provide the messaging service;
maintain conversation history;
support Customers and Service Providers;
investigate disputes;
prevent fraud and scams;
investigate abuse or safety concerns;
enforce Platform rules; and
comply with legal obligations.
Authorised ServiSeek personnel may access message content where reasonably necessary for support, safety, investigation, fraud prevention or legal purposes.
Messages are not intended to be treated as completely private from ServiSeek where investigation or Platform operation requires access.
11. Booking information
When a Booking is created or managed, we may collect and process information including:
Customer and Service Provider identifiers;
service description;
agreed price;
hourly rate;
estimated or actual hours;
scheduled date and time;
location;
Booking status;
completion status;
rescheduling information;
Customer completion confirmation;
revision requests;
cancellation information;
payment status;
Buyer Protection status; and
related communications.
We use this information to operate the Booking, payment and Buyer Protection processes.
12. Payment information
ServiSeek uses Stripe to process integrated payments.
When a Customer pays through ServiSeek, Stripe processes the payment.
ServiSeek does not directly store complete payment-card numbers or card security codes.
ServiSeek may receive and store payment-related information including:
Stripe Customer identifiers;
PaymentIntent identifiers;
Charge identifiers;
transaction amount;
Job Price;
Buyer Protection Fee;
currency;
payment status;
payment method type;
limited card information such as card brand and last four digits where supplied by Stripe;
Stripe processing fees;
refunds;
partial refunds;
chargebacks;
disputes;
payment holds; and
related transaction metadata.
We process this information to:
collect Customer payments;
administer Buyer Protection;
calculate Service Provider transfers;
investigate payment problems;
process refunds;
manage payment disputes and chargebacks;
prevent fraud;
maintain financial records; and
comply with legal and regulatory obligations.
13. Service Provider Stripe Connect information
Service Providers receiving protected payments may be required to create or maintain a Stripe connected account.
Stripe may collect identity, business, bank-account, tax and verification information directly.
ServiSeek may receive information from Stripe including:
Stripe account identifier;
onboarding status;
identity or business-verification status;
charges-enabled status;
payouts-enabled status;
transfer information;
payout status;
limited bank or payout information where made available;
restrictions or requirements affecting the connected account; and
payment or payout fees.
ServiSeek uses this information to determine whether funds can be transferred and to administer Service Provider payments.
Stripe may process certain payment and verification information for its own purposes under its own privacy arrangements.
14. Buyer Protection, refunds and disputes
Where a Customer raises an issue relating to a Protected Booking, ServiSeek may create and maintain support or dispute records.
These may include:
identity of the Customer and Service Provider;
Booking information;
amount in dispute;
reason for the complaint;
messages;
photographs;
videos;
documents;
invoices or receipts;
evidence supplied by either party;
internal support notes;
payment holds;
refund information;
dispute status;
decisions and reasons;
transfer-recovery information; and
communications with the parties.
This information may be used to:
investigate the issue;
determine how the protected payment should be handled;
prevent inappropriate payment release;
process a refund;
recover money where necessary;
detect fraudulent claims;
respond to chargebacks;
protect users;
maintain an audit trail; and
establish, exercise or defend legal claims.
15. Support communications
If you contact ServiSeek support, we may collect:
your contact information;
account information;
support messages;
support-case history;
attachments;
screenshots;
technical information;
Booking or payment information;
actions taken by support personnel; and
other information required to investigate your enquiry.
Support information may be linked to your ServiSeek account and relevant Booking, payment or dispute records.
16. Reviews and ratings
Customers and Service Providers may submit reviews or ratings.
We may process:
review text;
ratings;
identity of the reviewer and person reviewed;
associated Booking;
publication status;
date of review;
moderation information; and
reports or challenges relating to a review.
Reviews may be publicly visible.
ServiSeek may analyse Booking and account information to help detect fake, manipulated or otherwise inappropriate reviews.
17. Technical, device and security information
When you use ServiSeek, we may automatically collect information including:
device type;
device model;
operating system;
browser type;
app version;
IP address;
device or installation identifiers;
session information;
login activity;
timestamps;
network information;
push-notification tokens;
pages or screens visited;
actions taken;
diagnostic information;
crash reports;
security logs; and
performance information.
We use this information for purposes including:
delivering the Platform;
securing accounts;
detecting suspicious activity;
preventing fraud;
diagnosing problems;
improving reliability;
understanding Platform usage; and
supporting users.
18. Analytics
ServiSeek may use analytics and performance tools including services provided through Google and Firebase.
These may include:
Firebase Analytics;
Google Analytics;
Firebase Crashlytics;
Firebase Performance Monitoring; and
similar technical or analytics services.
Depending on the service and configuration, these tools may process:
device information;
usage activity;
session information;
app events;
approximate location inferred from network information;
crash information; and
diagnostic data.
We use analytics to understand how the Platform performs and how features are used.
Where applicable law requires consent before non-essential analytics technology is used, we will request that consent.
19. Cookies and similar technologies
ServiSeek websites and web applications may use cookies, local storage and similar technologies.
These may be used for:
Essential purposes
Including:
account authentication;
security;
fraud prevention;
session management;
load balancing; and
remembering necessary settings.
Essential technologies may be used where necessary to provide the service or protect the Platform.
Analytics and performance
We may use technologies to understand usage and improve the Platform.
Preferences
We may use technologies to remember choices you make.
Marketing
If ServiSeek introduces advertising or marketing tracking requiring consent, we will seek appropriate consent before using non-essential technologies where required by law.
Users may be able to manage non-essential cookies through the cookie controls provided on our website and through browser settings.
20. Notifications and service communications
ServiSeek may send communications necessary to operate the Platform, including:
account-verification messages;
security messages;
service-request updates;
response or quotation notifications;
chat notifications;
Booking reminders;
payment notifications;
Buyer Protection notices;
support updates;
dispute messages; and
important legal or Platform notices.
These are service communications, not necessarily marketing.
Disabling optional notifications may prevent some alerts, but we may still send communications necessary to operate your account, complete a transaction, protect security or comply with law.
21. Marketing communications
Where ServiSeek sends promotional communications by email, text, push notification or similar electronic means, we will comply with applicable direct-marketing and privacy requirements.
Depending on the circumstances, we may rely on:
your consent; or
another lawful basis or permitted marketing exception where legally available.
You can opt out of marketing communications at any time using the unsubscribe or preference controls provided or by contacting us.
Opting out of marketing does not stop necessary service communications relating to your account or Bookings.
Current ICO guidance distinguishes required service communications from direct marketing and generally requires consent or a valid statutory exception for unsolicited electronic marketing to individuals. Information Commissioner's Office
22. Referrals, promotions and credits
Where ServiSeek offers referral programmes, promotions or credits, we may process:
referral identifiers or codes;
identity of referring and referred users;
referral status;
credit awarded or used;
transactions associated with credits;
fraud-prevention information; and
campaign attribution information.
We use this information to operate promotions, provide benefits and prevent referral abuse or fraud.
23. Tax and digital-platform reporting
ServiSeek may be subject to legal obligations relating to digital-platform seller reporting.
Where those requirements apply, ServiSeek may need to collect, verify, retain and report information about Service Providers to HM Revenue & Customs or another competent authority.
This may include:
legal name;
home address;
business address;
date of birth;
National Insurance number;
tax identification number;
company or partnership information;
VAT information;
bank or payment information;
number of transactions;
amounts paid;
fees or commissions; and
other information required by law.
Where legally required, ServiSeek may obtain additional information from Service Providers, verify it using permitted sources and report it to HMRC.
ServiSeek may also be required to provide reportable Service Providers with information about data reported to HMRC.
Current HMRC guidance confirms that UK digital-platform operators may need to collect and verify seller information and report qualifying sellers. GOV.UK
24. Where we obtain personal information
Most personal information is provided directly by you.
We may also receive information from:
other ServiSeek users;
Google or Apple where you use third-party sign-in;
Stripe;
payment providers;
address, mapping or geolocation services;
analytics and technical-service providers;
fraud or security systems;
publicly available registers where reasonably necessary to verify business information;
regulators or public authorities; and
other third parties where lawful.
Where information is provided by another ServiSeek user, for example in a support complaint or dispute, we may retain it where reasonably necessary to investigate the matter.
25. How and why we use personal information
We may use personal information for the following purposes.
Providing ServiSeek
Including:
creating accounts;
authenticating users;
maintaining profiles;
publishing appropriate business information;
creating requests;
matching Customers with Service Providers;
enabling quotations;
enabling messaging;
creating and managing Bookings; and
operating reviews and directories.
Our lawful basis will normally be performance of a contract or taking steps requested before entering into a contract.
Payments and Buyer Protection
Including:
processing payments;
calculating fees;
delaying Provider Transfers;
releasing payments;
processing refunds;
handling disputes;
supporting chargebacks;
recovering payment liabilities; and
maintaining transaction records.
We may rely on performance of a contract, legitimate interests and legal obligations, depending on the particular activity.
Safety, fraud prevention and Platform integrity
Including:
preventing scams;
detecting payment fraud;
detecting abuse;
preventing fake accounts or reviews;
investigating reports;
enforcing Platform rules;
protecting users; and
securing our systems.
We generally rely on our legitimate interests in protecting ServiSeek and its users, or a legal obligation where applicable.
When relying on legitimate interests, we are required to consider whether our interests are overridden by the individual's rights and freedoms. Information Commissioner's Office
Support and dispute resolution
We use information to:
answer support requests;
investigate complaints;
resolve payment issues;
manage Buyer Protection;
maintain audit records; and
establish or defend legal claims.
We may rely on contract, legitimate interests or legal obligation, depending on the circumstances.
Legal, regulatory, tax and accounting requirements
We process information where necessary to comply with obligations relating to matters including:
accounting;
taxation;
digital-platform reporting;
fraud prevention;
court orders;
regulatory requests; and
other legal requirements.
The lawful basis is generally legal obligation.
Platform improvement
We may analyse use of ServiSeek in order to:
improve features;
identify technical problems;
measure performance;
understand marketplace activity;
improve usability; and
develop future functionality.
Depending on the activity, we may rely on legitimate interests or consent.
Marketing
Where we use personal information for direct marketing, we will use an appropriate lawful basis and comply with applicable electronic-marketing rules.
26. Legitimate interests
Where we rely on legitimate interests, those interests may include:
operating and improving ServiSeek;
protecting Customers and Service Providers;
preventing fraud;
securing accounts and systems;
investigating misuse;
supporting Customers;
recovering debts;
managing disputes;
maintaining appropriate business records;
defending legal claims; and
understanding how the Platform is used.
We consider the necessity of the processing and its impact on individuals before relying on legitimate interests.
27. Consent
Where we rely on consent, you may withdraw that consent at any time.
Withdrawal does not make earlier processing unlawful.
Examples where consent may be relevant include:
optional precise device location;
certain marketing communications;
optional non-essential cookies or tracking technologies; and
other optional features where consent is specifically requested.
Refusing or withdrawing optional consent will not normally prevent use of unrelated ServiSeek features.
28. Sensitive or special-category information
ServiSeek is not designed for users to routinely provide special-category personal information such as:
medical information;
racial or ethnic origin;
religious beliefs;
political opinions;
trade-union membership;
genetic or biometric information used for identification;
information about sex life or sexual orientation.
Users should avoid placing unnecessary sensitive information in service requests, profiles, messages or photographs.
Where ServiSeek receives sensitive information, we will only process it where an appropriate lawful basis and any additional legal condition required by data-protection law applies.
29. Who we share information with
We may share personal information where reasonably necessary with the following categories.
Other ServiSeek users
Customers and Service Providers receive information necessary to operate the marketplace, communicate and perform Bookings.
The information shared depends on the relevant feature and relationship.
Stripe
Stripe processes information required for payments, connected accounts, verification, refunds, disputes, transfers and payouts.
Google and Firebase services
ServiSeek uses Google/Firebase technology for functions which may include:
authentication;
database and cloud infrastructure;
application hosting;
analytics;
messaging;
notifications;
crash reporting; and
performance monitoring.
Apple
Apple may process information where users use Sign in with Apple, Apple devices or Apple push-notification services.
Mapping, location and address providers
We may share address or location information where necessary to:
geocode addresses;
locate Service Providers;
perform postcode or address lookup;
calculate service areas; or
operate map/location features.
Communications and support providers
We may use third-party services to assist with:
email;
push notifications;
customer communications;
technical support; or
operational services.
Professional advisers
Where necessary, information may be disclosed to:
accountants;
auditors;
insurers;
lawyers; and
other professional advisers.
Regulators, authorities and courts
We may disclose personal information where reasonably necessary or legally required to organisations including:
HM Revenue & Customs;
the Information Commissioner's Office;
law-enforcement agencies;
courts;
regulators; and
other public authorities.
Corporate transactions
If ServiSeek or substantially all of its business is sold, reorganised, merged or transferred, relevant personal information may be disclosed to appropriate advisers, buyers or successor organisations subject to applicable law and safeguards.
30. We do not sell personal information
ServiSeek does not sell or rent personal information to third parties for their own unrelated marketing purposes.
If our business model changes materially in a way affecting this statement, we will update this Privacy Policy and provide any notice or choice required by law.
31. International transfers
Some organisations that provide services to ServiSeek may process information outside the United Kingdom.
This may include processing in countries whose data-protection laws differ from those in the UK.
Where a restricted international transfer occurs, ServiSeek will use an appropriate legal mechanism where required, which may include:
UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to approved EU Standard Contractual Clauses; or
another legally recognised transfer mechanism.
Where required, additional assessment or safeguards may also be used.
ICO guidance recognises the UK IDTA and Addendum as mechanisms that may be used for restricted international transfers where adequacy does not apply. Information Commissioner's Office
32. How long we keep information
We do not intend to keep personal information indefinitely.
The retention period depends on:
why the information was collected;
whether your account remains active;
whether a Booking or payment remains unresolved;
fraud and safety requirements;
tax and accounting obligations;
regulatory requirements;
limitation periods relating to possible legal claims; and
whether retention is necessary to establish, exercise or defend legal rights.
Examples include:
Account and profile information
Normally retained while your account remains active.
After account closure, some information may be deleted while other information may remain where reasonably required for legal, safety, payment, fraud-prevention or administrative purposes.
Booking, payment and transaction records
May be retained after account closure where required for accounting, tax, payment, dispute or legal purposes.
UK businesses can be required to retain company tax/accounting records for six years from the end of the relevant financial year in certain circumstances. GOV.UK
Seller tax-reporting information
Retained for the period required to satisfy applicable tax and digital-platform reporting obligations.
Messages
Messages may be retained while they are relevant to account operation, Booking history, support, dispute resolution, fraud prevention or safety.
Support and dispute records
May be retained after the case is closed where reasonably necessary to:
document decisions;
handle subsequent complaints;
prevent fraud;
respond to chargebacks;
recover payments; or
establish or defend legal claims.
Reviews and public content
Reviews and other public content may remain associated with the relevant Platform activity unless removed in accordance with ServiSeek policies or applicable law.
Analytics and diagnostics
Retention depends on the relevant analytics or technical-service configuration and our operational needs.
Where possible, information may be aggregated or anonymised instead of retained in identifiable form.
When personal information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it appropriately.
33. Account deletion
Users may request account deletion through functionality provided by ServiSeek or by contacting:
support@serviseek.com
Account deletion does not necessarily result in immediate deletion of every record.
We may retain information where necessary for:
outstanding Bookings;
outstanding payments;
refunds;
Buyer Protection cases;
chargebacks;
fraud prevention;
legal claims;
tax or accounting obligations;
seller reporting;
regulatory requirements; or
another lawful purpose.
Where information must be retained, access may be restricted and the information will not be used for unrelated purposes merely because the account has been closed.
34. Removing public content
Where public information is removed from ServiSeek, we may take reasonable steps to stop displaying it through our own services.
However, information previously indexed, cached or copied by third-party search engines, internet archives, AI/search services or other websites may remain available for a period outside ServiSeek's direct control.
Where appropriate, users may need to contact the relevant third party to request removal from its systems.
35. Data security
ServiSeek uses appropriate technical and organisational measures intended to protect personal information.
These may include:
encrypted network connections;
authentication controls;
access controls;
role-based administrative permissions;
restricted access to support and payment information;
monitoring and logging;
secure cloud infrastructure;
security rules controlling access to Platform data; and
security features provided by our technology suppliers.
No online system can guarantee absolute security.
Users should:
protect their account credentials;
use appropriate device security;
avoid sharing passwords;
report suspicious activity promptly; and
keep authentication information confidential.
Where a personal-data breach occurs, ServiSeek will assess the incident and make any notifications required by applicable data-protection law.
36. Automated matching, ranking and decision-making
ServiSeek uses automated systems to help operate the marketplace.
These may use factors including:
service category;
location;
Service Provider service radius;
availability;
profile information;
account status;
reviews;
responsiveness; and
marketplace relevance.
Automated systems may be used to:
match Service Providers with service requests;
order search results;
select relevant notifications;
detect suspicious activity; and
support Platform safety.
ServiSeek does not currently intend ordinary marketplace matching or ranking to make solely automated decisions that produce legal or similarly significant effects on an individual.
Third-party providers such as Stripe may use their own automated fraud, identity or payment systems under their own privacy arrangements.
37. Your data-protection rights
Depending on the circumstances, you may have rights including:
access — to request information about personal information we hold about you;
rectification — to correct inaccurate or incomplete information;
erasure — to request deletion in circumstances where the law gives you that right;
restriction — to ask us to limit certain processing;
objection — including objection to certain processing based on legitimate interests;
data portability — to receive certain information in a portable format;
withdrawal of consent — where processing relies on consent; and
rights relating to certain automated decision-making.
These rights are not absolute and exemptions may apply.
We may need to verify your identity before fulfilling a request.
Requests should be sent to:
support@serviseek.com
We will respond within the period required by applicable data-protection law.
Current ICO guidance states that rights requests generally need to be answered as quickly as possible and no later than one calendar month, with extensions possible in some circumstances for complex or multiple requests. Information Commissioner's Office
38. Right to object
Where we process your personal information on the basis of legitimate interests, you may have the right to object.
If you object, we will consider:
the nature of the processing;
our reasons for processing the information;
the effect on you; and
whether there are compelling grounds to continue.
You have stronger rights to object to direct marketing.
If you object to your personal information being used for direct marketing, we will stop using it for that purpose.
We may retain limited information on a suppression list so that we can respect your opt-out in future.
39. Right to complain
If you have concerns about the way ServiSeek handles your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Information Commissioner's Office
Exercising your right to complain does not prevent you from exercising other rights available to you.
40. Children
ServiSeek is intended for people aged 18 or over.
People under 18 must not create or operate a ServiSeek account.
We do not knowingly seek to provide the Platform to children.
If we become aware that a person under 18 has created an account or that personal information has been collected in circumstances inconsistent with this rule, we may:
restrict or close the account; and
delete information where appropriate and legally permitted.
Information may still need to be retained where necessary for safety, fraud prevention or legal obligations.
41. Changes to this Privacy Policy
ServiSeek may update this Privacy Policy from time to time.
Reasons may include:
changes to Platform functionality;
new payment features;
new public-directory or marketplace features;
new legal requirements;
changes to service providers;
changes to how information is used; or
security or operational changes.
When we make a material change, we will provide appropriate notice where required.
This may include:
displaying a notice within ServiSeek;
sending an email;
requiring acknowledgement of an updated policy; or
another appropriate method.
The latest version of this Privacy Policy will show the date on which it was last updated.
Where consent is legally required for a new processing activity, simply updating this Privacy Policy will not replace the need to obtain that consent.
42. Contact us
For questions about this Privacy Policy, how ServiSeek processes personal information, or to exercise a data-protection right, contact:
ServiSeek Ltd
2 Bluebell Crescent
Wimborne
Dorset BH21 4FA
United Kingdom
Company Registration Number: 16574022
Email:
support@serviseek.com