Privacy Policy

Last updated: 09 December 2025

1. Introduction

ServiSeek (“we”, “our”, or “us”) is committed to protecting the privacy of users (“you”, “your”) of our mobile and web-based platform, which connects individuals seeking services with local providers in a reverse marketplace model. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use the ServiSeek app or website.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR, CCPA, and other global standards for data protection. By using ServiSeek, you agree to the practices described in this Privacy Policy.

If you do not agree with this policy, please do not use our services.

2. Data Controller

The data controller responsible for your personal information is:

ServiSeek Ltd
Registered UK Address – 2 Bluebell Crescent, Wimborne, Dorset BH21 4FA
Email: support@serviseek.com
Company Registration Number: 16574022

If you have questions or concerns about this Privacy Policy or your personal data, please contact us using the above details.

3. Personal Data We Collect

We collect and process various types of data to provide our services effectively, including:

a) Data You Provide Directly

Name
Email address
Mobile phone number
Account password
Profile photo (optional)
Payment details (processed via third-party gateways)
Service requests you post
Reviews or feedback you submit
Messages or communications sent within the app

b) Data We Collect Automatically

Device information (OS, model, unique device identifiers)
IP address
App usage data (e.g. screen visits, actions taken)
Time and date of use
Log files and crash diagnostics

c) Location Data

We collect your location data when you use the app in order to match you with nearby service providers or service seekers.
You may control location access via your device settings.

d) Third-Party Data

If you sign in using Google, Apple, or other social logins, we receive basic profile information from those platforms.
Data from third-party integrations, including Firebase Analytics and other SDKs.

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Performance of a contract: To provide and manage the services you request.
Legitimate interests: To operate, improve, and secure our services.
Consent: Where we require your permission (e.g., marketing communications, optional features).
Legal obligations: For compliance with tax, legal, or regulatory requirements.

You may withdraw your consent at any time by updating your preferences in the app settings.

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including:

Account and transaction history (as long as you have an active account or as required by law)
Communications and messaging (for audit, support, and moderation purposes)
Analytics and diagnostic logs (for performance and bug tracking)

When no longer needed, data is securely deleted or anonymised.

6. Data Sharing and Third Parties

We may share your data with the following types of third parties:

Service providers: Such as payment processors, hosting providers (e.g., Firebase), and customer support tools
Analytics providers: For product usage insights and diagnostics
Legal authorities: Where required by law or to protect rights and safety

We do not sell or rent your personal data to third parties.

7. Data Security

We use industry-standard measures to safeguard your data, including:

Encryption in transit (HTTPS) and at rest (via Firebase security standards)
Secure authentication (including support for social logins)
Access controls and regular system audits

However, no system is completely secure. We encourage users to use strong passwords and report any suspicious activity.

8. Your Rights Under Data Protection Laws

As a user in the UK, EU, or other jurisdictions with data protection laws, you have the following rights:

Access – You can request a copy of the personal data we hold about you.
Correction – You can ask us to correct inaccurate or incomplete data.
Deletion – You can request deletion of your data (subject to legal and contractual limits).
Objection – You can object to certain processing based on our legitimate interests.
Portability – You can request your data in a portable format.
Restriction – You may request a temporary halt on processing while a dispute is resolved.
Withdraw Consent – Where consent is the legal basis, you can withdraw it at any time.

To exercise your rights, contact us at support@serviseek.com. We will respond within one month.

You can request deletion of your account and all associated data directly through the ServiSeek app (Settings → Account → Delete My Account) or via our online form at https://serviseek.com/delete-data

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

User authentication
Session management
Usage analytics
Personalising user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect app functionality.

10. International Data Transfers

We may process or store your data on servers located outside the UK or EU, including the United States. In such cases, we use:

Standard Contractual Clauses (SCCs) approved by regulators
Other legally acceptable safeguards

This ensures your data remains protected under GDPR-equivalent standards.

11. Children’s Privacy

ServiSeek is not intended for use by individuals under the age of 13 (or higher age threshold in certain jurisdictions). We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified by:

Posting the updated version in the app and on our website
Updating the “Last updated” date at the top

We recommend reviewing this policy regularly. Continued use of the platform constitutes acceptance of the updated terms.

End of Privacy Policy